Policies

 

Terms & Conditions

All products sold and manufactured by Rapid Offroad are for Offroad Use Only. Rapid Offroad does not accept responsibility for improper use, alterations and installations of any products purchased from us.


Special Orders

Non-stocking items will require a special order request to be made. If the item is paid in full at the time of purchase, the said item is still subject to any surcharges. It's the customer's responsibility to pay the difference in the cost caused by a surcharge. If the difference is not paid, the customer may be subject to a 20% handling fee and the remainder of the original balance will be refunded.


Item Availability 

www.RapidOffroad.com does not list all available product lines or items of Rapid Offroad, but instead serves as a general guide of available products. Direct contact with a staff member at Rapid Offroad serves as the only way to find the current availability of any products.


Pricing 

We make every effort possible to keep our prices current on our website. Pricing on www.RapidOffroad.com is subject to change at any moment without notice. All pricing is listed in US dollars. Dealer Inquiries are Welcome.

 

Misprints

Errors on www.RapidOffroad.com and any ads can and do occur. We make efforts to avoid and correct them when they occur as soon as possible. Prices, quantities, descriptions and terms listed on www.RapidOffroad.com are considered as advertisements. Any purported purchases made by you through Rapid Offroad or this website are subject to review and acceptance by Rapid Offroad.


Shipping Policy

Orders are Processed Monday through Friday during our Normal Business Hours.

Domestic US orders will be shipped USPS, UPS or FedEx Ground. However 3 Day, 2 Day and Next Day shipping options are available. International orders will be shipped by UPS, FedEx, DHL or USPS depending on availability to your country. Freight carriers are available for large orders.

Shipping on all orders must be prepaid, and we do not accept C.O.D. (Cash On Delivery) orders. Orders placed Monday through Friday will be processed within the next 48 hours. Orders placed on Saturday and Sunday will be processed the next business day. If an order will be delayed or has items that are backordered, we will do our best to contact you as soon as possible.


Claims

If you received an item that is damaged, defective, missing, wrong item, or an incorrect quantity then call or email us immediately.

Phone Number: 619-379-5768

Email: Sales@RapidOffroad.com


Return Policy

All returned items are subject to a 20% Handling Fee. Any unused merchandise in the original packaging may be returned within 10 days of the original purchase date. There are no returns on any and all electrical items, coil springs, special orders, sale items on discount, discontinued items and limited offer items. We will not accept any returns on used or damaged items. You must Include the original packaging and a copy of your original invoice.


Privacy Policy

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.


For more information or any other questions you may have, please call us at 619-379-5768 during our business hours or you can email us at Sales@RapidOffroad.com. Our business hours are 8:00am to 5:00pm PST Monday through Friday.